Symptoms 

If you are experiencing applications crashing, such as Word or Excel, or finding that you are unable to connect to a printer, follow the steps below to correct the problem.

 

Removing Printers

Follow these steps to remove printers off your machine.

 

  1. On the taskbar, click on the Window icon to enter a search query.
  2. Type “Printers and Scanners,” then select the best match.
  3. Once you have selected this option, you will be directed to a list of Printers and scanners currently available on your machine.
  4. Select the printers to be removed, then click remove.
    • When prompted click Yes.
  5. Repeat the steps above for the following printers
    • Paul, Ringo, John, Yellow Submarine, Sgt. Pepper, Paperback Writer, Pennylane, and George. (Remote user will need to be in the DC office to add these printers)
    • If you are asked for Admin credentials, notify helpdesk and we will come to assist you.

 

 

 

Adding Printers via Printix

After you have removed all specified printers off your machine you will need to add them again. They should add themselves automatically after a few minutes! If they don’t, follow the instructions below:

  1. Navigate to the Printix client on your taskbar in the lower right corner of your screen. Then click on it.
    • Note you may also find this icon in your system tray. The little arrow pointing up will open your tray, where you can find the Printix client.
  2. Once you clicked on the icon, select Printers.
  3. Check off all printers that you have previously removed, then click Add.
  4. Wait for the printers to install, then test out the printers by sending a document.
    • If you find that the problem still persists after following the steps above, email helpdesk and we will come to assist you.
    • Note you may need to exit out of some applications to get the available printers to show when selecting a printer.